Frequently Asked Questions
How long does a repair take?
At TECHSOL, we understand that repair times can vary depending on the complexity of the issue we are addressing. In most cases, we aim to provide same-day servicing for cell phones and tablets, ensuring minimal downtime for our customers. However, on rare occasions when a required part is not readily available, the repair process may extend up to a few days. We want to be transparent with our customers, and due to the fluctuating workload at our shop, we cannot offer guaranteed turnaround times. Nevertheless, our dedicated team will make every effort to provide you with an accurate estimate for your repair, although this estimate is non-binding. Rest assured, your satisfaction is our priority, and we will work diligently to deliver efficient and reliable repair services to get you back to optimal device functionality as quickly as possible.
Do you provide free estimates?
At TECHSOL, we are pleased to offer free estimates for all standard devices. However, in certain cases where diagnosing a device involves complex technical challenges or requires significant time, a small fee may apply. Rest assured, our priority is to provide you with transparent and accurate estimates.
For common devices and issues, we strive to provide on-the-spot estimates when you drop off your device. In some instances, it may take a business day or two to ensure a thorough assessment.
Please note that estimates provided over the phone are non-binding, serving only as a general idea of what you can expect. To ensure precision and accuracy, a physical inspection of the device is necessary.
At TECHSOL, we value your satisfaction and aim to offer reliable estimates that help you make informed decisions about your device repairs. Feel free to reach out to us, and our expert team will be more than happy to provide you with the best guidance and support.
Do you offer a warranty on your services?
At TECHSOL, we take pride in delivering exceptional phone and computer repair services, and we stand behind the quality of our work. For your peace of mind, all phone and computer repairs come with a 90-day limited warranty. This warranty ensures that if any issue from the original work recurs within 90 days, we will reperform the necessary work at no extra cost to you. Additionally, all replacement parts used in these repairs are guaranteed for 90 days.
It’s important to note that the warranty does not cover any physical damage or unrelated issues that may develop during the 90-day period, even if they occur within this time frame.
For mobile phone screen replacements, we offer an even more extensive limited lifetime warranty. Within 6 months of the installation, if any issues arise with the new screen, we will replace it with a new one at no additional charge to you. After this 6-month period, we will still offer to swap the part, but a labor-only fee will apply.
Our limited lifetime warranty covers any glitches or defects that may arise with the replacement screen. However, please be aware that the warranty becomes void if the screen is cracked, physically or visibly damaged (including water damage), or if the phone has been tampered with by anyone other than one of our certified technicians after installation.
At TECHSOL, we prioritize customer satisfaction and are committed to providing top-notch repair services with full confidence in the quality of our work. Rest assured, your devices are in capable hands with our dedicated team of skilled technicians. Feel free to reach out to us for any inquiries or to take advantage of our reliable repair services and comprehensive warranty coverage.
Phone and Computer Batteries:
At TECHSOL, we provide a 60-day warranty specifically for phone and computer batteries. This warranty ensures that any issues related to the performance or functionality of the replaced battery will be covered for a period of 60 days from the date of installation.
Our commitment to quality and customer satisfaction extends to all our battery replacements. If you experience any problems with the replaced battery within the 60-day warranty period, we will address the issue promptly at no extra cost.
Please note that the warranty only covers issues directly related to the replaced battery and does not extend to any physical damage or unrelated issues that may occur within the 60-day period.
With our 60-day warranty on phone and computer batteries, you can have confidence in the reliability and performance of the batteries we provide. Should you have any concerns or questions regarding our warranty terms or any other repair services, our expert team is always ready to assist you. Reach out to us today for hassle-free and dependable battery replacements and repair services.
Customer Satisfaction and Refund Policy?
At TECHSOL, our utmost priority is your satisfaction, and we strive to provide effective and reliable repairs for your devices. If, within 60 days, your device starts experiencing the same issue that we previously fixed, we are committed to making every effort to ensure a complete repair. If, despite our best attempts, the issue persists, or if you are dissatisfied with our service, you may request a refund.
Partial Refunds and Eligibility: Please note that all refunds are partial and do not include the repair attempt fee or any shipping fees incurred during the repair process. To be eligible for a refund, any replacement parts provided by TECHSOL must be returned to us.
Refund Request and Assessment: To initiate a refund request, kindly reach out to our customer support team. Our expert technicians will thoroughly assess the situation and attempt to resolve any unresolved issues. If we are unable to achieve a successful repair or if you remain unsatisfied with our service, we will proceed with the refund process.
Refund Denial and Fair Use Policy: While we do our best to ensure customer satisfaction, please be aware that we reserve the right to deny a refund if the issue falls outside the scope of the initial repair or if there is evidence of misuse, tampering, or physical damage to the device after our service.
At TECHSOL, we value your trust in our repair services, and our goal is to address any concerns promptly and fairly. If you have any questions or wish to discuss a refund, please do not hesitate to contact our customer support team. Your satisfaction is our priority, and we are here to ensure that your devices receive the best possible care and solutions.
Is there a Repair Attempt FEE?
At TECHSOL, we take pride in our technical expertise and commitment to delivering reliable repair services. For certain complex repairs involving motherboards, data recoveries, or any service requiring extensive technical skills and time, we may apply a repair attempt fee.
Reason for the Repair Attempt Fee: The repair attempt fee covers the time and effort invested by our skilled technicians in attempting to repair your device or recover data. These specialized repairs demand meticulous attention and advanced diagnostics, and the fee helps offset the resources devoted to the process.
Fair and Transparent Pricing: At TECHSOL, we believe in fair and transparent pricing. The repair attempt fee reflects our comprehensive approach to assessing and attempting to resolve challenging issues with your device.
Fee Range: The repair attempt fee typically ranges from $35 to $100, depending on the complexity and time required for the repair attempt. We ensure that the fee is reasonable and aligned with the specialized nature of the service.
Customer-Centric Approach: While we make every effort to successfully repair your device or recover data, certain situations may present exceptional challenges, leading to unsuccessful outcomes. Rest assured, we maintain a customer-centric approach, and our priority is to provide you with the best possible solutions and support throughout the repair process.
At TECHSOL, we are dedicated to delivering exceptional repair services with the highest level of expertise. Our repair attempt fee underscores our commitment to providing the best care for your devices and the specialized attention required for certain technical challenges. If you have any questions or concerns about the repair attempt fee or any other aspect of our services, please don’t hesitate to reach out to us. Our skilled technicians are here to assist you and ensure that your devices receive the utmost care and attention they deserve.
Repair Risks and Data Backup Policy
At TECHSOL, we want to ensure complete transparency about the repair process and potential risks involved with electronic repairs. Electronic devices can be unpredictable, and there are certain factors that may impact the outcome of the repair. We would like to make you aware of these risks before proceeding with any repair service:
- Unpredictable Repairs: Some devices may be beyond repair, or there is a possibility that the device could be permanently damaged during the repair process. While we employ skilled technicians and state-of-the-art tools, certain issues may be irreparable due to the nature of the damage.
- Data Loss Disclaimer: It is essential to understand that in the event of a device failure or during repairs, there is a risk of data loss. We strongly advise customers to back up their data before bringing in their device for repair. In some cases, where possible, we may offer data backup services at an additional cost, but this is not guaranteed for every repair.
- Data Recovery Services: When providing data recovery services, we use specialized software to retrieve as much information as possible. However, the recovery process is not always perfect, and some recovered data may be illegible or irretrievable.
- Screen Repairs: For devices with glued-on screens, such as iPads and most Androids, the process of removing the screen to access internal components may carry a risk of screen cracks or damage. While we are highly experienced in handling such repairs, screens are delicate, and there is always a risk of breakage.
- Home Button and Touch ID: With certain Apple devices/models, replacing a damaged home button may cause the Touch ID feature to fail. In some cases, the home button replacement may be purely for aesthetic purposes, and pressing the home button will not trigger any action on the phone.
- Face ID and Repairs: For newer models of iPhones, the Face ID feature might become disabled after a repair. While we strive to perform repairs with utmost care, certain components may be affected during the process.
By agreeing to have your device serviced by TECHSOL, you acknowledge and accept responsibility for any potential extra charges to fix any cracks or breaks that may occur during the repair process. Our aim is to provide reliable and efficient repair services, but it is crucial to be aware of these risks.
We value our customers and prioritize honest communication throughout the repair process. If you have any questions or concerns about our repair risks or data backup policy, please feel free to reach out to us. Our dedicated team is here to address any queries and ensure a smooth repair experience for you.